Services - Usage and Adoption

The successful implementation of a business video solution requires a thorough understanding of how the solution will impact the organisation and each employee.

Telstra iVision’s Usage and Adoption Services helps you to successfully implement your business video solution. There are three parts to this:

Confirm your business video objectives: looks at how business video will fulfil the goals and any determined key initiatives of your organisation such as improved customer service, cost reduction initiatives and quicker time to market.
Develop the adoption plan: this is based on the determined usage of each workforce profile within the organisation. The plan identifies any barriers, opportunities and requirements for business process change. It will ultimately define the usage levels and the success criteria for each area of the business.

We provide both end user and technical training services that are customised based on the structure and needs of your organisation.

End user: we develop a customised training program that takes into consideration the end users’ workforce profile to ensure they know how to operate and use the relevant business video technologies.
Technical training: this ranges from first-level support training through to training for a complete in-house managed service and is designed with the structure of your organisation in mind.

Reporting: this involves determining such things as report frequency, a reporting communications plan and the report elements
Analysis: involves using management systems and/or software to collect usage data as well as an interview process. We then use this information to analyse the success of the implementation.